Job Description

Job Description

Wasatch I.T. is an award-winning supplier of outsourced technical support for small and medium-sized businesses. We’re looking to hire a Customer Relationship Manager (Account Manager) that is eager to help our customers as we grow. In this role, you will work with the key decision makers at each of our clients to ensure they are satisfied with our products and services. Enjoy a great company culture and great benefits that include insurance (health, dental, vision, life), 401(k), gym membership, wellness program, PTO, birthday off paid, and more! Check us out at www.wasatchit.com.

Responsibilities

The purpose of the Account Manager position is to manage the ongoing relationship between the company and its existing customer base. This includes strategic activities such as account reviews and cross-selling/up-selling, and also day to day transactions. The primary focus of the Account Manager is to maintain customer happiness, and interface with them regarding product inquiries, orders, license renewals, customer service issues, etc. The Account Manager is also responsible for seeking additional opportunities in each account and working each client towards a perfect network. Responsibilities include:

• Work to achieve sales quotas and goals
• Achieve and maintain a positive rapport with customers and work to give them the best possible service
• Field feedback or complaints from customers and ensure their issues are resolved
• Monitor existing accounts with the goal of uncovering sales opportunities that will lead to a perfect network
• Conduct onsite or online presentations that showcase our products and services to active customers
• Cross-selling and up-selling services and solutions
• Responsible for obtaining referrals/leads from existing customers
• Work in person or remotely to manage existing accounts and seek new sales opportunities
• Work with Technical Staff and Sales Support Representative to develop proposals, quotes and respond to RFP’s
• Effectively communicate features and benefits of solutions and manage expectations throughout the sales cycle
• Manage the complexity of Managed IT services proposals, contracts, and lease agreements
• Perform semi-annual reviews for all clients to ensure the stability of the relationship and seek new opportunities
• Effectively communicate features and benefits of solutions and manage customer expectations
• Receive requests for service and products details from prospects and provide timely responses
• Maintain in-depth product knowledge of the service offerings of the company
• Properly enter all required information into Zoho in a timely manner
• Work through a daily list of sales activities in Zoho
• Perform sales procedures through activities in Zoho and remain compliant with policies and procedures

Qualifications

• High attention to detail
• High organization and follow-through skills
• Possess a track record of prospecting, qualifying, and managing customer commitment through sales process
• Demonstrated level of success in the development of client relationships
• Proficient with general office applications
• Enjoy working with customers and external audiences
• High energy and drive with good negotiation skills
• Strong organizational, presentation, and customer service skills
• Skill in preparing written communications and materials
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Ability to multi-task and adapt to changes quickly
• Typing skills to ensure quick and accurate data entry
• Self-motivated with the ability to work in a fast moving environment

Benefits

Requirements

Job Responsibilities

If you feel like this is the position for you, please fill out the form below and attach your resume for us to review. Good luck!

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